Refund Policy

RETURN & EXCHANGE POLICY

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At Sensible Cowgirl, we stand behind every product we make. If you are not fully satisfied with your purchase, we will gladly provide a full refund.  Products must be returned within 30 days of your purchase date and have been purchased directly from The Equine Healing Center. For purchases from our retail partners, returns must be made through them.

 

HOW TO RETURN:

Step 1: Please send us an email to orders@theequinehealingcenter.org with: 

• your name

• order number

• names of the items you would like to return

We will reply to your email within three business days to provide you with a return authorization. 

 

Step 2: Package the products in a secure box of your choosing, being sure to wrap items individually so that they are not damaged in transit.

 

Step 3: If using USPS, mail your items to:

The Equine Healing Center

375 2nd Ave #1094

Gold Hill, OR 97525

 

If using UPS or FedEx, mail your items to:

The Equine Healing Center

11910 Blackwell Road

Central Point, OR 97502

 

**Please note that you are responsible for shipping costs and the safe return of merchandise, but you can select the carrier that works best for you.**
 

Step 4: Most returns are processed within 2 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.

 

PLEASE KEEP IN MIND:

+ Products can be used but we do not accept empty or nearly empty bottles.

+ If an exchange is requested, a store credit will be issued for the returned item and the credit can be used to purchase the new product. 

+ We do not refund shipping costs.

+ Promotion codes are considered a discount on the order and the value of the discount will not be refunded when your return or exchange is processed. Promotion codes and discounts will not apply to exchanges.

+ If your original payment method is expired or no longer valid, we are only able to issue a refund in the form of a store credit.

+ Partially returned sets will be reimbursed as store credit. To be refunded back to your original method of payment, all products in a set must be returned.

+ Products purchased with gift cards or store credit will be reimbursed as store credit. 

+ We are unable to issue a refund or exchange for any free gift with purchase. You do not need to return free gifts with purchase along with your other products.

+ International Clients: We are unable to refund duties and taxes as these are collected by the governing country, not Island Thyme.

+ For a product that arrives damaged from shipping or is imperfect in some other way please email us a few photos and/or a written description of the problem to orders@theequinehealingcenter.org. We will send a replacement immediately. We need to be notified of such problems within a week of the product's arrival.

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RETURNS RECEIVED WITHIN:

0 - 30 days from purchase date: Returns will be processed as a refund to your original payment method.  Refunds can also be issued as store credit if preferred.

31+ days from purchase date: Returns will not be accepted.

 

If you have any further questions, please don't hesitate to contact us at orders@theequinehealingcenter.org.